03-01-2006, 01:34 PM
egads. 
If you want a CSR to respond though, open an actual ticket instead of doing the bug report... click Knowledge Base, search for anything, open an article, scroll to bottom, click "Just let me create a ticket, the search did not answer my issue."
Fill it out and submit, then you should have an open ticket listed in your open tickets tab, then wait for csr response... heh and cross fingers it not a 'it's a known issue' and closes your tkt
If you want a CSR to respond though, open an actual ticket instead of doing the bug report... click Knowledge Base, search for anything, open an article, scroll to bottom, click "Just let me create a ticket, the search did not answer my issue."
Fill it out and submit, then you should have an open ticket listed in your open tickets tab, then wait for csr response... heh and cross fingers it not a 'it's a known issue' and closes your tkt
Rebel parts... Imperial parts... All Made on Tatooine!!!